At Wikii Special, customer satisfaction is important to us, and we aim to provide a fair and transparent refund and return process. This Refund & Return Policy explains the conditions under which returns, exchanges, and refunds may be accepted, as well as the procedures that must be followed. By placing an order on our website, you acknowledge that you have read, understood, and agreed to the terms outlined in this policy.

Eligibility for Returns

Returns are accepted only for items that are eligible under this policy and must be requested within a specified timeframe after delivery. To qualify for a return, the product must be unused, unworn, unwashed, and in the same condition in which it was received. Items must be returned in their original packaging, including all tags, labels, accessories, and any complimentary items provided with the order. Products that show signs of use, damage, alteration, or tampering may not be eligible for return or refund.

Certain products may be non-returnable due to hygiene, customization, or clearance reasons. Any such exclusions will be clearly mentioned on the product page at the time of purchase.

Return Process

To initiate a return, customers must contact Wikii Special by email with their order number, product details, and reason for the return. Once the return request is reviewed and approved, further instructions will be provided regarding the return shipment. Products returned without prior approval may not be accepted.

Customers are responsible for ensuring that returned items are packaged securely to prevent damage during transit. We recommend using a trackable shipping method, as Wikii Special is not responsible for items lost or damaged during return shipping.

Refunds

Once the returned item is received and inspected, we will notify you regarding the approval or rejection of your refund. If approved, the refund will be processed to the original payment method used at checkout within a reasonable processing period. Refund timelines may vary depending on the payment provider, bank, or card issuer.

Please note that original shipping charges, handling fees, and any applicable customs or duties are non-refundable unless the return is a result of an error on our part, such as receiving a defective or incorrect item.

Exchanges

Exchanges may be offered for eligible items, subject to product availability. If you wish to exchange an item for a different size, color, or product, you must contact us to confirm availability before returning the item. Exchanges will only be processed once the original item has been received and approved. If the requested replacement item is unavailable, a refund or store credit may be offered at our discretion.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, you must notify Wikii Special within a reasonable time after delivery. Supporting evidence, such as photos or videos, may be required to assess the issue. Once verified, we will arrange for a replacement, exchange, or refund at no additional cost to you, depending on the situation and product availability.

Cancellations

Order cancellations may be requested within a limited time after placing the order and before it has been processed or shipped. Once an order has been dispatched, it cannot be canceled and must instead follow the return process after delivery. Cancellation approval is subject to order status and processing timelines.

Non-Refundable Items

Certain items may not be eligible for refunds or returns, including but not limited to customized or personalized products, final sale or clearance items, digital products, and items that cannot be resold for hygiene or safety reasons. Any non-refundable conditions will be clearly stated at the time of purchase.

Processing Time

All return, refund, and exchange requests are handled within a reasonable timeframe. Processing times may vary depending on order volume, product type, and verification requirements. We appreciate your patience while requests are reviewed and completed.

Policy Changes

Wikii Special reserves the right to modify or update this Refund & Return Policy at any time without prior notice. Changes will take effect immediately upon being published on the website. Continued use of our services after updates constitutes acceptance of the revised policy.

Contact Us

For any questions, concerns, or requests related to refunds, returns, or exchanges, please contact us at:

Email: nehanatique3@gmail.com