At Wikii Special, we are committed to delivering your orders in a reliable, secure, and timely manner while ensuring that every product is carefully packed and handled with attention to detail. This Shipping Policy has been created to clearly explain how orders are processed, shipped, tracked, and delivered, as well as to outline customer responsibilities and expectations once an order has been placed. By making a purchase from our store, you acknowledge that you have read, understood, and agreed to the terms described in this Shipping Policy.

Order Processing Time

All orders placed with Wikii Special are processed only after successful payment confirmation. Order processing generally takes between one to three business days, excluding weekends and public holidays. During this period, orders are verified, prepared, quality-checked, securely packaged, and scheduled for dispatch. Processing time is separate from shipping and delivery time and may be extended during peak shopping seasons, promotional events, high order volumes, or due to unforeseen operational circumstances. While we strive to process orders as quickly as possible, processing timelines are estimates and not guaranteed.

Shipping Methods and Delivery Time

Once an order has been processed, it is shipped using one of our trusted third-party shipping and logistics partners. Delivery timeframes vary depending on the shipping destination, courier service, and external factors beyond our control. Domestic deliveries typically arrive within three to seven business days, while international shipments may take approximately seven to fifteen business days. These delivery estimates are provided for general guidance only and are not guaranteed. Delays may occur due to customs clearance procedures, weather conditions, transportation disruptions, or courier service delays.

Shipping Rates

Shipping charges are calculated at checkout based on factors such as delivery location, package size and weight, and the selected shipping method. All applicable shipping fees will be clearly displayed before you complete your purchase, ensuring full transparency. From time to time, Wikii Special may offer free shipping or discounted shipping promotions, which will be communicated clearly on the website and applied according to the stated terms of the promotion.

Order Tracking

After your order has been dispatched, you will receive a shipment confirmation email containing tracking information and, where available, a tracking link. Please allow up to twenty-four hours for tracking details to become active and update within the courier’s system. Tracking updates are provided by third-party carriers, and Wikii Special is not responsible for delays or inaccuracies in tracking information. If you experience difficulties accessing or understanding tracking updates, our support team is available to assist.

Shipping Address Accuracy

Customers are responsible for providing complete, accurate, and up-to-date shipping information at the time of checkout. Wikii Special cannot be held responsible for delivery delays, failed deliveries, or lost shipments resulting from incorrect or incomplete addresses provided by the customer. If an order is returned to us due to address errors, refusal, or failed delivery attempts, additional shipping charges may be required to resend the package. Address changes may not be possible once an order has been processed.

International Shipping

Wikii Special offers international shipping to selected destinations. International orders may be subject to customs inspections, duties, taxes, import fees, or other charges imposed by the destination country’s authorities. These charges are not included in the product price or shipping cost and are the sole responsibility of the customer. Customs clearance procedures and regulations vary by country and may result in additional delays beyond estimated delivery times. Wikii Special has no control over customs processing times or fees.

Delayed or Lost Shipments

While we work closely with our shipping partners to ensure smooth and timely delivery, occasional delays may occur due to circumstances beyond our control. If your order has not arrived within the estimated delivery timeframe, you are encouraged to contact us so we can assist in investigating the shipment status. In rare cases where a package is confirmed as lost in transit by the courier, Wikii Special will work with the shipping provider to determine an appropriate resolution in accordance with our internal policies and applicable consumer protection laws.

Damaged Packages

If your order arrives with visible damage to the packaging, we strongly recommend documenting the condition with photographs before opening the parcel. If the product inside is damaged or defective, please contact us as soon as possible and provide clear photographic evidence. Damage claims are handled in accordance with our Refund & Return Policy, and timely reporting is essential to ensure proper resolution.

Changes and Cancellations

Once an order has entered processing or has been shipped, changes to shipping details, addresses, or order contents may not be possible. Order cancellations are only permitted within the timeframe specified in our Refund & Return Policy and before the order has been dispatched. Customers are encouraged to review all order details carefully before completing checkout.

Policy Updates

Wikii Special reserves the right to update, modify, or revise this Shipping Policy at any time to reflect changes in shipping partners, pricing structures, operational procedures, or legal requirements. Any changes will be posted on our website and will take effect immediately upon publication. Continued use of our services after updates indicates acceptance of the revised policy.

Contact Us

If you have any questions regarding shipping, delivery timelines, tracking, or order status, please contact us at:

Email: nehanatique3@gmail.com